All I can say is WOW! Josh and his team did an unbelievable job repairing my 2018 Suburban. It feels like it did when it was brand new!
Couldnt have gone smoother! Since I am unable to get in on weekdays a Saturday appointment was necessary. I arrived 10 minutes early and got in immediately, was done before I could even get comfortable in the waiting room. Highly recommend Bob Clappers service department!!
Their service team is excellent.
No issues whatsoever, Tom was fantastic!!!
I went there for a car detail and they did an amazing job. My suv looked new when I picked it up.
courteous service experience
I had an appointment with Tom to fix a piece of trim that was coming loose on my Traverse. I came in early and a different man was eager to assist me. He took care of the problem in a very timely fashion and was exceedingly helpful. I was in and out before my scheduled time with Tom. I like how everyone works together to get the job done!
Carrie and her crew of detailers are AMAZING!!! Beyond satisfied, will be returning in the spring!!!
Great service. Knowledgeable staff
It was just a visit to set up an appointment
been coming to this dealership for years and am very comfortable that I can trust what they recommend and are not just trying to upsell on product or service
They are great people to work with they treat you like your a friend.
Friendly, explains everything, just amazing service .I will definitely use the services again.
Easy to work with, friendly and helpful.
I had an express clean on my truck and the crew did an amazing job! After our recent trip to SD and CO the interior of the truck (dark interior with leather seats) had dust and dirt literally everywhere and now it is spotless. I would highly recommend the cleaning services.
Everyone was friendly and explained how things were going to get done.
From the minute we drive treated with utmost professionalism! Friendly staff and very attentive to your needs
I bought my 2008 CTS from Clapper Automotive in 2011. I've always had it serviced there for everything. My car still looks new and runs great, everything works. Clapper Service department is second to none. Jason always has me in and out in a timely manner. I recommend them for any auto needs.
I took my Cruze in to Bob Clapper to have an engine noise checked out. They got it in within 2 days and Tom my Service Advisor was fantastic. He answered all of my questions when I dropped it off and he got back to me with the problem the next day. Tom explained what the problem was and suggested a couple of more things that it needed but were my choice whether to fix or not. After I ok'd the work Tom said it would be ready the next day in the afternoon but called the same day and ...
I have never been to Bob Clapper before and I was very impressed. Very friendly staff and great service. I will definately be back.
Looked at a few trucks, sales person was friendly .
Always friendly and clean
My Service manager Chris is excellent!!!! A great customer experience!!
Good. Timely service
work was accomplished in a reasonable amount of time for a reasonable price
Price for a oil change and tire rotation is about $20 higher than other dealerships. May go somewhere else next time.
Fast, effective and fair pricing
Easy to set up a appointment. Was greeted by many when I arrived to dealership. I was thanked for my business when I left. It was a good experience.
The service department did an awesome job performing the work that I asked to be completed.
Fast, efficient, and correct. I always check after having service done. Oil was correct level, and filter was tight. I've got horror stories.
Couldn't get better service!
Same as always, great service from people I trust.
Very courteous and professional.
Staff were friendly, responsive and very professional.
Very professional service, thank you!
Friendly staff. Quick service time. Shuttle drivers friendly.
This is the only place I will take my vehicles. Excellent customer service!
Everything is very open and clean in the show room. Staff was very friendly. My salesperson was very knowledgeable and professional. Pete went above and beyond to make sure our purchase was a good fit for our needs.
Caleb was extremely helpful. I hadn't purchased a car in almost 20 years. He took the time and patience to explain all the technology in my new Encore. I will be sending family, friends and co workers to Bob Clapper. I am thrilled with the excellent customer service!
I took my car in because it needed some work done on it and Jason took care of me! He and his crew did a great job. My car runs like new! I will definitely be coming back for work to be done if needed be.
Courteous, responsive, detailed, kept me in the loop.
My engine died after I went through a puddle. Not good on a vacation. Despite being a holiday weekend, Jason Tyler in the service department was able to get my car in, diagnose the problem, and got it fixed earlier than estimated. His service and manner were excellent! If this is typical of the Clapper team, I'll recommend them to anyone.
It was phenomenal, Steve and Colin were extremely helpful. Will definitely be using as my new service dealer.
Friendly staff, fast appointments, quality maintenance work. My family is in the car business so I’ve grown up around it, and I would recommend business here to others due to my great experience!
Just like always great people and great service.
Polite. Efficient. Respectful.
Great communication makes for perfect response. Fantastic Job.
Excellent service as always .Very efficient and friendly
Fast and friendly service..I'm just kinda disappointed with the car wash when its done and its not even dry and the water leaves a good white marks all over my black truck. Carwash should make your vehicle look clean not look like its covered in white specs 😞
Bob Clapper is the best dealer I have ever dealt with. I am from Chicago and had my car Serviced at Bob Clapper in Janesville Wi. Right from the start I was totally impressed while making my first service appointment on my new trail Blazer. I did not purchase my new vehicle from this dealer but regret that I didn't. I was that impressed at the cleanliness, professional service EVERYONE provided. Thank you so much!
Efficient and Friendly. Quality work.
As always, Jason was wonderful. Took care of everything and made my car clean again too.
I dropped my vehicle off for oil & tire rotation. I was greeted by a very nice man who then had me check in with my rep. Who was Taylor. Very nice, quick and helpful. The service was fast and Taylor called me when done. Bob Clapper automotive is a wonderful Dealership and they care about their customers
I was traveling from Geneva, IL to Edgerton, WI and when I arrived at my destination my car started smoking. I called GM for dealerships in the area, then started working my way through the list. When I called Bob Clapper Automotive, Taylor, the service specialist, was the most helpful of many people that I spoke with that day. Once my car was received Jason, reached out and kept me informed of the status. Repairs were made the next morning which was a relief. Great team!
Good Experience. I'm not sure what else to say. Thank you.
Our experience was wonderful and so was our salesman Pete Kirshner!
Great service. Very friendly and helpful. 10/10 would recommend!
Chris the service adviser did an excellent job of getting my car in and keeping me up to date on what was being done and recommending what other services I should need. My car was washed and service completed in a timely fashion.
Service rep and cashier were pleasant and professional.
Fast and efficient
They always get our trucks in and out in a timely manner.
Right on time with the service, and the wait time was reasonable.
did a great job detailing our truck great service used the shuttle service for the first time both drivers were very friendly
I have been buying cars and trucks from Fagan for over 30 years. Tahoe's, Escalades, corvettes (3 of them), STS, CTSv, CTS and more. The vehicles are top shelf and their service is impeccable.
Never bought a vehicle from Clapper but take all my vehicles there for service, excellent customer service.
Was easy to set appointment, easy drop off and pick up. So far no issues so that’s a plus. Very friendly staff, treated me with respect. Would definitely recommend for service.
Chris service manager is the best. We stopped going to Budweiser in beloit because they refused my best friends guide dog (he is visually impaired) in a loaner vehicle. Came to Bob Clapper and have never looked back. Chris goes into detail of the service performed, and this is the only dealer I can honestly say they do not try and up sale you. If they can help you out they will. The lady that charges you at the end is super awesome as well, very professional and very nice. As a veteran and a minority this dealership has made ...
They made the buying process a very easy experience.
I liked the team work right from when l walked in,Jeff Koebernick wasn’t just trying to sell the truck,he made sure it was what l wanted and what I was looking for ,not forgetting Brent Meyer,he did a great job,will always do business with you .
Awesome experience. Shane did a great job!
Dan is great to work with and got my car engine light figured out and a part replaced under warranty. Replaced a battery as well. Very happy with the service here for my car.
Everyone that I’ve dealt with it’s straightforward and honest!!
Gave them an unusual problem on a 2014 cruise diesel. Had to call Detroit but figured it out.
I like the convenience of the shuttle service as makes it easier to make appointment.
We took our mom here today to lease a car our salesman Shane was excellent! He was courteous personalable and Very helpful Thank you our Mom is so Happy with her car.
Everyone is professional and kind.
Everyone was courteous and the service was done quickly and efficiently.
fast accurate service
Easy to make appointment. Everything was done in a timely matter. Chris Hyerdahl does a great job of keeping me updated on work progress. Prices are very competitive.
Whenever I need to service my vehicle I always get treated courteously with the utmost respect. The professionalism is second to none and I will continue going here for my service needs in the future. The amount of time to service my vehicle is always promised on time. And the cost for repair is reasonable. I highly recommend Bob Clapper Automotive for your service needs. Sincerely Shawn Clark
Nice reservation system. Great communication throughout the process. Very friendly staff.
Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...
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